• Home• About Us• The Collection• Customer Care• Newsletter• Shopping Bag

We're here to help! We strive to make your Clara S. shopping experience as perfect as possible. Get shopping assistance, advice, answers to billing or shipping questions, and more.

FAQ >

Find answers to many of your questions about shopping at CLARASONLINE.com

Order Status Billing & Payment Information Shipping & Delivery Returns & Exchanges

RETURN POLICY >

Returns are easy and convenient. View our complete Return Policy here.








Orders & Payment Options

Order Status:

Once your order is processed, you will receive an email notification to verify that your order has been processed.

Tracking your Order:

Once your order has been shipped you will be notified via email. This email will contain your UPS tracking number. Use this tracking number to keep up to date with the status of your package from departure, to arrival.

Changes To An Order:

Unfortunately, we are unable to make any changes to an existing order. There is a short period of time in which an order may be cancelled.

To Cancel An Order:

Since most orders are processed and shipped quickly, there is a short period of time in which you may cancel your order. You may choose to cancel your entire order or a portion of your order as long as the order has not yet been shipped from our warehouse. In the event that your order is cancelled, you will receive confirmation via email.

Payment Options:

We accept the following methods of payment:

  • Credit card: Visa, MasterCard, Discover, American Express.
  • Check card (also called debit cards, ATM cards or banking cards) with a Visa or MasterCard logo.

We do not accept:

  • Credit Cards that are issued by a foreign bank or with a foreign billing address.
  • Money Orders, Checks, Cash on delivery (COD), or any other payment method not listed above.

Please Note: Your credit card will be charged immediately once your order is processed.

Sales Tax:

Sales tax will be charged for purchases shipped to the following states: New York.





Shipping & Delivery

  • The Clara S Online Store can currently ship orders to all U.S. States and Puerto Rico. Unfortunately, we are not able to ship to Canada or any other non-U.S. addresses at this time.
  • We ship within 1-3 business days of when you place your order.
  • All orders are shipped via UPS. Unfortunately, customers are unable to specify the carrier of their choice.
  • Please note that if a package is rejected upon delivery, the customer will be accountable for all additional shipping charges.

Standard Shipping: Our standard shipping method is ground shipping. You should receive your products within 5-10 business days from the day you order them.

PO Box Shipping: Unfortunately, we are unable to ship to P.O. Boxes.

Expedited Shipping: We offer Next Day, 2 Day, and 3 Day shipping for most items, at an additional fee. Please contact a customer care representative for pricing on expedited shipping.

International Shipping: At the moment we do not ship to International and U.S. Territory destinations (including Canada, or any destination outside the United States).





Return Policy & Exchanges

CLARASONLINE.COM offers returns and exchanges of unworn, unwashed merchandise. If you are unsatisfied with your purchase, you have 30 days from the original purchase date to return or exchange your item(s). This can be done by printing and completing the MERCHANDISE RETURN FORM. Items returned within 30 days of the purchase will be credited as a return, in which the customer is reimbursed for the amount of the item they purchased, or if the customer chooses, they may exchange their unwanted item for another.

  • All returns must be accompanied with the original receipt that was included with the order.
  • No refunds will be issued after 30 days. If an item is returned after 30 days, the package will be rejected, and all return shipping costs will solely be the responsibility of the customer.
  • If the total value of your exchange is greater than the total value of returned items, the card that was originally used to place the order will automatically be charged to cover the difference.

Returning or Exchanging by Mail

To expedite your return process and ensure the accuracy of any credit, please:

  • Fill out the MERCHANDISE RETURN FORM (PDF).
  • Please indicate the reason for the return by marking the appropriate return code section.
  • Then fill out the "I WOULD LIKE" section, specifying if you would like an exchange, or a refund.
  • Carefully pack your item(s), including the tags, in the original condition, and include your completed MERCHANDISE RETURN FORM with the item(s). Be sure to keep a duplicate of this receipt for your records.
  • Return via insured carrier for tracking purposes.

All packages should be mailed to:

CLARASONLINE.COM / Returns Department
142 W. 36th Street 14th Floor
New York, NY 10018





Clarasonline.com Terms of Use

Thank you for visiting Clarasonline.com. Please review the terms of use below. Your continued use of the clarasonline.com site constitutes your agreement to follow and be bound by the terms of use.

General

As we continue to develop our Web site, we may from time to time, modify, alter or update these Terms of Use. Your use of our Web sites following any such change constitutes your agreement to follow and be bound by the Terms of Use as changed. We encourage you to refer to these Terms of Use on an on-going basis.

Merchandise Availability

Clarasonline.com prides itself in providing exclusive, quality merchandise. Some featured items may be available only in limited quantities or only while supplies last. Once an item is out of stock, we will attempt to remove the item promptly from display. Display of an item on clarasonline.com is not a guarantee that the item is currently in stock or that it will be available on our website when you visit again. If you are unable to locate a particular item that caught your attention on a previous visit to our website or if you have any questions concerning the availability of a particular item, please contact our Client Services group at sales@clarasonline.com. We will make every effort to fulfill your requests whenever possible.

Merchandise Display

We have made every effort to display as accurately as possible the colors of our products that appear at the Web site. However, since the actual color you see will depend on your monitor, we can not guarantee that your monitor's display of any color will be accurate.

Product information and pricing

While merchandise offered on the Web site is generally priced the same as merchandise offered at our stores, there may be price differences due to promotional events and special offers. The prices displayed on the Web sites are quoted in US dollars and are valid and effective only in the US.

Monitoring

The Company shall have the right, but not the obligation, to monitor the content of the Web sites, and e-mail, to determine compliance with this Agreement and to satisfy any law, regulation or authorized government request. Without limiting the foregoing, The Company shall have the right to remove any material that The Company, in its sole discretion, finds to be in violation of the provisions hereof or otherwise objectionable.

User conduct

The Company Web sites shall be used for lawful purposes only. Any conduct by you that in The Company's discretion restricts or inhibits any other user from enjoying this Web site will not be permitted.

Information Accuracy

Clarasonline.com will use reasonable efforts to include accurate and current information on the Site, but there may be occasions when information on the Site contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, availability and other matters. Clarasonline.com makes no warranties or representations regarding the accuracy of such information and will not be bound thereby. Clarasonline.com reserves the right to correct any errors and to update Site information at any time (including after you have submitted your order). We apologize for any inconvenience this may cause you.

Noncommercial Use

This website, its contents and sales of merchandise through the use of this website are intended solely for the personal, noncommercial use of our clients. You may download or copy the content displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. Merchandise is not offered for resale.

Disclaimer, limitation of liability, and indemnity

This site and all contents of the site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. The Company does not warrant that your use of this site will be uninterrupted or error free, or that this site or its server are free of viruses or other harmful elements. Your use of this site is at your sole risk. You assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment that you use in connection with your use of our site. The Company shall not be liable for any damages of any kind related to your use of this site. Although Clarasonline.com endeavors to provide accurate information, it does not warrant or make any representations regarding the accuracy or reliability of information on this site. Neither Clarasonline.com nor its related entities or its vendors or content providers shall be liable to any person or entity for any direct or indirect loss, damage (whether actual, consequential, punitive, special or otherwise), injury, claim, or liability of any kind or character whatsoever based upon or resulting from your use or inability to use this site, or any information or materials provided on the site. The Company is not liable for any defamatory, offensive or illegal conduct of any user. If you are dissatisfied with the site or with any of the terms of use associated with Clarasonline.com, your sole and exclusive remedy is to discontinue using the site. You agree to indemnify, defend, and hold harmless The Company, its shareholders, officers, directors, employees, agents, distributors, vendors and related entities from and against any and all third party claims, demands, liabilities, costs or expenses, including reasonable attorney's fees, resulting or arising out of your breach of any of these terms of use.

Termination

Clarasonline.com may terminate this Agreement and deny you access to the Site at any time, immediately and without notice, if it is found within the sole discretion of Clarasonline.com that you fail to comply with any term or condition of this Agreement.

Copyright

Copyright © Clara S. Clara Sunwoo 2007
Copyright © PerryOki Photography 2008





Privacy Policy

Information we collect

When you visit Clarasonline.com, we collect customer information to improve the content of our Web site, to enhance your online shopping experience and for marketing and promotional purposes. Each time you visit our Web sites, our web server automatically recognizes your domain name and what type of browser you are using. We collect the e-mail addresses of those who communicate with us via e-mail, and collect customer information gathered in the course of processing sales transactions. We do not gather personally identifying information about you when you visit this site, unless you choose to provide such information to us.

If you supply us with your e-mail address, you may receive periodic e-mails from us announcing product information, promotional events, or update to our Web sites. If you supply us with your postal address, you may receive periodic mailing from us, including promotional offerings. If you do not wish to receive such email updates, send an email to Customerservice@Clarasonline.com indicating your e-mail address. If you do not wish to receive periodic marketing materials, send an email to Customerservice@Clarasonline.com indicating your postal address as applicable.

Children

Clarasonline.com is concerned about the privacy of young children and we do not knowingly collect any personal information from a child under 13 years of age. Clarasonline.com does not sell products for purchase by children.

Security

The Web site makes every effort to protect your online order information by using secure technology. This encrypts your order information to ensure it remains private and secure. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site will change from "http" to "https". Some browser and firewalls do not permit communication through secure servers. In that case, you will be unable to connect to our server so you will not have to worry about mistakenly placing an order through an unsecured connection. If you can't access the server, you can place your order by calling our Customer Care department.

Information on Cookies

Cookies are bits of information that are automatically stored on your computer's hard drive to recognize your preferences in order to make shopping easier. CLARASONLINE.COM uses cookies to help us personalize your shopping experience and keep track of your order as you shop in our online store. Your cookie also allows us to recognize you when you return to our site and provides you with access to your account information. Cookies do not contain any personally identifiable information, such as your name, address or any financial information on your computer.

You can refuse cookies by turning them off in your Internet browser. In order to disable cookies, please consult your browser's help section for instructions. If you turn off cookies, however, you will not be able to purchase from our website, as we will not be able to track your online order.

Links to other sites

The Clarasonline.com website may include links to other websites that are not under our control. These other websites have their own policies regarding privacy that you should review. Clarasonline.com has no responsibility for these linked websites.

Changes to this Statement

Clarasonline.com may update the Privacy & Security Statement from time to time. When we make changes, we will post them here. You may wish to check this section from time to time, because by visiting our website, you agree to accept any such changes to these policies. Except as otherwise mentioned herein, this Privacy & Security Statement only addresses the use and disclosure of information we collect from you on our website.





Contact Us

Email: customerservice@clarasonline.com
Phone: 212-564-0736